Question 1

Can I apply the same discount coupon more than once?

Accepted Answer

No, our coupons contain a code that will only be redeemable once, once it is used it will be inoperative in our database.

Question 2

¿Cómo puedo conseguir descuentos para comprar sus productos online?

Accepted Answer

Suscríbete a nuestro newsletter y síganos en Facebook e Instagram para recibir descuentos y ofertas de nuestros productos.

Question 3

I would like to join your team, to which email address can I send my CV?

Accepted Answer

Thank you for your interest. You can send your CV to the following e-mail address: cv@gruposanchomelero.com.

Question 4

Do you deliver outside of Spain?

Accepted Answer

Yes, we ship outside Spain. Shipping costs vary depending on weight and country. Fill in our form on the contact page with your order and we will reply by email with the shipping quote.

Question 5

When will I recive my order?

Accepted Answer

We promise to ship your order immediately so that it arrives as soon as possible and you will usually receive it between 48 and 72 hours after receiving our order confirmation message before 13:00.

Question 6

Can I order by phone?

Accepted Answer

All our orders must be placed through the web, if you need advice to make the purchase, we can assist you from 7:00 a.m. to 3:00 p.m., Monday through Friday by calling +34 952 842 182 or +34 682 868 973.

Question 7

Can I buy the product in a physical store?

Accepted Answer

You can purchase the product at our factory store, open from 7:00 a.m. to 3:00 p.m., Monday through Friday, at the following address: Calle Río Guadalhorce Nº 14 (Polígono Industrial), 29200, Antequera, Málaga, Spain.

Question 8

Can I buy the products throughout the year?

Accepted Answer

The products that we make at Industrias Confiteras Antequerana are traditional Christmas products, so to guarantee its quality and excellence it can only be purchased during the 2024/2025 Christmas campaign from October until stock lasts.

Question 9

Can I apply the 20% discount if I live in the Peninsula or if I am going to buy abroad?

Accepted Answer

No, the 20% discount is only applicable for purchases in the areas indicated therein, Ceuta, Melilla, the Balearic Islands and the Canary Islands. Any purchase that is not for those areas will be an INVALID order.

Question 10

I am a distributor or store and I want to sell your products. How do I contact you?

Accepted Answer

If you need information to buy our product to distribute or sell, or want to buy large quantities, contact us through the contact form, and our sales team will contact you.

Question 11

Which is the method of payment?

Accepted Answer

You can complete the payment for your order electronically with your credit card, debit card, Apple Pay or Google Pay.

Question 12

Can we visit the factory?

Accepted Answer

We are sorry, but our quality control procedures do not allow visits to the factory.

FREQUENTLY ASKED QUESTIONS